Refund policy
RETURN & REFUND POLICY
Return Window You have 30 days from the date of delivery to request a return. After this period, return requests will not be accepted. European Union customers are entitled to a 14-day statutory right of withdrawal under EU consumer law — we extend this to 30 days for all customers worldwide as a courtesy.
Eligibility Conditions To be eligible for a return, items must be:
- Unused and in their original condition
- With all original tags attached
- In their original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
How to Start a Return Contact us at contact@mini-drones.com before sending any item back. Returns sent without prior authorization will not be accepted.
Once your return is approved, ship the item to:
Monthenolle Christophe The Trust Condo South, 235/27 Village N°21 Nong Prue, Bang Lamung, Chonburi, 20150 Thailand
Return Shipping Costs Return shipping costs are the responsibility of the customer, except in cases of damaged, defective, or incorrect items (see below). We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit. Please note that international returns may be subject to customs duties or import fees — these are the responsibility of the sender and are non-refundable.
Damaged, Defective, or Incorrect Items If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery at contact@mini-drones.com with:
- Clear photographs of the damaged or defective item
- Clear photographs of the packaging as received
Claims submitted without photographic evidence cannot be processed. For validated claims, return shipping costs are fully covered by us.
Non-Returnable Items The following items are not eligible for return:
- Custom or personalized items
- Items purchased on sale or with a discount code
- Gift cards
Exchanges We don't process direct exchanges. To get a different item, simply return your original purchase and place a new order — we'll process your refund as soon as we receive and inspect the return.
Refund Processing Once your return is received, it will be inspected within 3 business days. You will be notified of the outcome by email. Approved refunds are issued to your original payment method within 10 business days of approval.
If you haven't received your refund after 15 business days, please contact us at contact@mini-drones.com.
Contact 📧 contact@mini-drones.com We aim to respond within 1–2 business days.
